![]() The company also has helpful content for teams, such as customer success playbooks. ![]() Gainsight is helpful for teams because it has Success Plans to collaborate on projects and monitor progress toward goals. There’s also a drag-and-drop onboarding editor that lets you automate customer journeys. To support your revenue goals, the dashboard highlights annual recurring revenue (ARR) and upcoming user account renewals. From the main page of Gainsight, customer success teams can keep tabs on user trends via CSAT, sentiment ratings, and NPS, or focus on particular customer segments. Gainsight offers a central dashboard that acts as a customer success command center and serves companies like Box, WeWork, and Dell Boomi. Churnzero even has a member-led community space to learn from your peers. Other features aimed at reducing churn include customizable in-app messages and walkthroughs so you can help new users onboard quickly and consistently. ![]() Knowing where things could be stuck, and the next steps to take is key for success with a customer.” Across these functions, you’ll find features like health scores, user segmentation for customer data analytics, and customer feedback surveys to help you make informed decisions.Ī G2 Review from Kenny P., a customer success manager, said, “I like the ability to track a customer's progress. The company breaks its features into a few key categories for CS teams: understand, communicate, automate, and collaborate. If you want a robust and data-driven customer success tool that helps you understand customers, consider ChurnZero. The app has live chats, appointment management, social media integrations, and knowledge base maintenance. The Zendesk and Calendly integration make creating support appointments easy without back-and-forth messaging.Įven if you don’t use support tickets, Zendesk still offers plenty of features that will help you refine your customer service performance. It’s one of the most robust systems, so if your business uses support tickets to resolve customer issues, Zendesk is a straightforward option for you.
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